Description:
The Technical Project Manager will oversee and manage client projects, ensuring their successful delivery on time, within scope, and on budget. This role requires a proactive approach, strong technical acumen, and exceptional client management skills. You will work closely with clients, internal stakeholders, and cross-functional teams to ensure project goals are achieved.
Expectations for Success
- Client Relationship Management:
- Serve as the primary point of contact for assigned clients, managing communication, project expectations, and overall satisfaction.
- Build and maintain strong, long-lasting client relationships, acting as a trusted advisor and technical consultant.
- Project Management:
- Lead and manage multiple technical projects simultaneously, ensuring adherence to timelines, budgets, and client requirements.
- Develop comprehensive project plans, including scope, goals, deliverables, timelines, and resource requirements.
- Manage project risks and issues, proactively identifying potential challenges and working on solutions.
- Coordinate with internal teams (engineering, product, support) to ensure seamless execution of projects.
- Track project performance to analyse the successful completion of short- and long-term goals.
- Technical Consulting:
- Serve as a subject matter expert in Ookla's suite of products, particularly Speedtest and its enterprise solutions.
- Translate complex technical requirements into actionable project plans and communicate these effectively to technical and non-technical stakeholders.
- Provide technical guidance to clients, offering solutions that align with their business needs and objectives.
- Telecom Industry Expertise:
- Use your in-depth knowledge of the telecom industry to support the development of tailored solutions for telecom clients.
- Understand industry trends, challenges, and opportunities, applying this knowledge to guide project direction and client consultation.
- Cross-functional Collaboration:
- Work closely with Sales, Engineering, Product, and Support teams to ensure successful project delivery.
- Collaborate with internal teams to understand project requirements and ensure alignment with the client’s objectives.
- Facilitate communication across departments to ensure a unified approach to client needs and technical solutions.
Requirements
We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.
- Telecom Industry Experience:
- 5 - 10 years of experience working in the telecoms industry, ideally in roles involving project management or technical account management with a focus on optimisation.
- Project Management Expertise:
- Proven experience managing multiple simultaneous technical projects for different clients, particularly in fast-paced environments.
- Proficiency with project management tools (e.g., JIRA, Asana, Microsoft Project, etc.) and methodologies (Agile, Scrum, Waterfall).
- Demonstrated ability to deliver projects on time, within scope, and within budget.
- Strong organisational and multitasking abilities, with experience in managing competing priorities.
- Technical Knowledge:
- Familiarity with networking technologies, internet performance metrics, and telecom infrastructure.
- Strong analytical skills with the ability to troubleshoot technical issues and suggest efficient solutions.
- Client-Focused:
- Excellent client-facing and internal communication skills.
- Proven ability to manage client expectations and foster long-term relationships.
- Strong problem-solving skills with the ability to translate client needs into technical requirements.
- Leadership and Communication:
- Strong interpersonal skills and ability to work effectively across teams and departments.
- Excellent verbal and written communication skills, capable of conveying complex technical information to both technical and non-technical stakeholders.
- Ability to lead cross-functional teams and inspire collaboration to achieve project goals.