Provides complex design and systems engineering configurations
Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
Maintains a high level of technical knowledge of F5 and the relevant industry
Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
Participate in the development and support of presentations for customers and partners
Clearly articulate technical elements of the F5 value proposition to customers and partners
Maintain knowledge of competitive landscape and share knowledge with CAT team
Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
Effectively negotiate and pursue conflict resolution
Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
Understand and effectively utilize F5 organizational resources
Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
Lead strategic (organizational) opportunities
Well developed SME focus for one technology
Deliver customized product presentations using an advanced solution-based sales approach
Proactively provide consultative support
Create customer documentation for POC
Understand business requirements involved with technical account strategy
Work effectively with Engineering, Product Development, and Technical Support organizations
Solve problems independently and creatively
Perform other related duties as assigned
Qualifications
Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.