Description:
What you will do:
- The preventive planning, installation, and servicing of our core line of electronic security products such as Access Control, Building Maintenance Systems, CCTV systems, as well as physical security products like bollards, and road blockers within all market segments serviced by Gunnebo Middle East at customer locations, ranging from secure premises, banking facilities, government, retail outlets, commercial properties
- System design
- “On the job” project management
- Assist with the attendance of emergency service call outs
- Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
- Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
- Follow customer procedures to ensure efficient job closure
- Provide regular and professional communication with the call desk and management team
- Ensure all job-related documentation and other required administration (e.g. permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
- Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
- Regular travel throughout Kingdom of Saudi Arabia
- Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
- Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
- A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, this may include covering other regions.
Who we are looking for:
Experience:
- Excellent experience in the field of physical security systems (Entrance Control, High Security “HVM” products, Integrated Security solutions, etc.)
- Must have a software background with good experience with CCTV, Access Control, BMS, etc.
- Candidate should have 5 or more years of experience in the installation and servicing of electronic security or electro-mechanical systems, knowledge of electronic/electric circuitry
- Able to read and understand wiring diagrams
- Good mechanical and hydraulic knowledge
- Good documentation skills
- Excellent customer service skills
- Ability to handle changing priorities and work well under pressure whilst presenting a positive image
- Excellent communication skills able to listen to customers and present a positive image of the company
- Effective time management skills
- Ability to problem solve, to establish all the facts to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary
- Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
- Full KSA driving license
- A strong and trusted team player
- Experience in providing onsite technical support to Channel Partners
- Skilled in the use of a variety of hand and power tools
- Experience in the Saudi Arabia market is essential
Knowledge / Education:
- Degree in Electronics | Engineering
- 4-5 years of dedicated service in a Service Engineering role with background in software systems
- Software background with excellent knowledge and proficiency of Access Control, CCTV systems, BMS
- Excellent communication skills in Arabic and English are required – any additional language skills will be an advantage