Description:
Role
Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:
- Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for Saudi Arabia
- Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
- Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
- Close collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
- In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering directly to prospects, customers, partners and at industry events and seminars
- Support the regional ServiceNow partner channels to drive an effective customer experience
- Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition
- Sales and partner eco-system sales enablement
- Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
- Sales process management and opportunity closure
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams
Qualifications
What’s required to be successful in this role:
- Proven track record of over-achievement in service sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
- Experience in technologies such as Salesforce (Service Cloud) / Pega (CRM) / Microsoft (D365) / Oracle / SAP CX (or similar)
- A strong understanding of the CRM or CX solution-related business processes
- Able to thrive in a fast paced, growing, deadline driven environment
- Willingness to go above and beyond to win in the market against stiff competition
- Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
- Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
- Excellent communication and presentation skills in Arabic and English
- Regional travel required