Senior Service Sales Engineer

Description:

Core Responsibilities:

• Works under the guidance of the Manager – Service Sales to prepare the maintenance contracts, negotiate and finalize agreements with clients, based on established guidelines.
• Prepares estimates and issues quotations for additional repairs, upgradation of units and modernization.
• Liaises with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addresses under the renewal terms.
• Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis's contractual risk.
• Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis.,
• Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
• Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
• Assists the Finance Department with the timely collection of payments based on contracting agreements.
• Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
• Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.
• Driving the SOS growth in recapture units
• Increasing the market coverage
• Establish sales objectives by providing accurate forecast month over month with clear objective of achieving the individual annual plan by developing annual sales quotas for regions and territories.
• Developing strategic relation with main Contractors, Consultants & Key Accounts
• Exploring & hunting for new customers