Senior Sales Account Manager

Description:

About the job

Requirement

·        Achieving an assigned sales and profitability goal.

·        Selling and supporting the firm’s complete product and service offering to an assigned set of named accounts. Focusing on customers with high-value, strategic growth opportunities by doing customer interactions, face-to-face meetings.

·        Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned large-customer relationships.

·        Penetrates assigned accounts.

·        Experience +7 years working with Solutions, Software in Digital Transformations (E.g., Content Management, RPA, Chatbot, ERP, CRM etc.)

·        Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.

·        Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

·        Manages assigned customers’ transition from the Business Development group during customer implementation.

·        Based in Saudi Arabia (Riyadh is preferable)

Accountability and Performance Measures

·        Achieves assigned sales quota.

·        Meets assigned expectations for profitability.

·        Establishes customer account plans that meet company standards in all assigned accounts.

·        Maintains high customer satisfaction ratings that meet company standards.

·        Completes required training and development objectives within the assigned time frame.

Organizational Alignment

·        Reports to the Sales Manager/Director

·        Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.

·        Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.

Benefits

·        Senior Account Manager maintains and grows relationships with large customers, while achieving an assigned sales and profit growth goal.

·        Will report to the Sales Manager/Director and expected to retain existing business, while pursuing profitable growth opportunities in assigned customer accounts.

·        Selling new or additional products or services to current customers.

·        Finding additional buyers within the existing customer location.

·        Selling additional customer locations.

·        Sells the firm’s complete offering of products and services.