Description:
About the job
What you'll do
- You will report to the Director of Managed Services to develop the Service Management support & operations teams including succession planning and coaching
- You will be responsible for CSG Global Service Management client(s) contact within your specific Service Catalogue domain, working in partnership with the CSG Sales team, your own senior management team and other CSG competency-based functions (Professional Services, Research and Development)
- You will identify change impact, risk, priority, size, value and delivery timescales, ensuring suitable resource levels and capability are in place to meet our needs.
- You will manage the oversight of all corresponding processes and governance performed by the function, ensuring that they are delivered following business need, minimum standards and supplier obligations.
- You will manage important relationships across technical teams (onshore/offshore) and the customer to provide a service centric culture.
You should haveResearch shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.
- Bachelor's degree (Information Technology, Computer Science or Business (Computing Major)) or equivalent experience.
- Experienced ITIL Practitioner – practical experience delivering ITIL Services.
- Telecommunications OSS/BSS operations experience in a tier 1 provider, you will also have a creative edge to your resume demonstrated through past success.
- Minimum 10 years of progressive operations/support/program management experience managing a work-stream within a large implementation/software transformation or operations outsourcing program.
- Minimum 6 years people management experience in a global environment or role.
- Ability to travel to customer or CSG sites.
Who will love this job
- A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer – you dream big and push the limits of what's possible to improve for yourself and others
- A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions