Senior Crm Consultant

Description:

Are you a CRM domain expert with over 15+ years of experience who can make critical business decisions and drive digital transformation? Join our dynamic team in Riyadh, Kingdom of Saudi Arabia, and play a key role in shaping customer relationship strategies with cutting-edge solutions!

🔹 Position: Senior CRM Consultant – Domain Expert
🔹 Location: Riyadh, Kingdom of Saudi Arabia
🔹 Experience: 15+ years in CRM consulting & domain expertise
🔹 Employment Type: Full-Time / Contractual
🔹 Benefits: Competitive salary, Air tickets, Visa sponsorship

Key Responsibilities:

✅CRM Domain Expertise: Serve as a decision-maker, ensuring CRM solutions align with business goals and customer engagement strategies.
✅ Business-Centric Approach: Analyze business requirements and translate them into effective CRM solutions that drive growth and efficiency.
✅ CRM System Implementation: Lead end-to-end deployment of CRM platforms, with a strong preference on CRM domain.
✅ Technical Leadership: Provide hands-on expertise in CRM customization, configuration, and integration with enterprise applications.
✅ Stakeholder Management: Collaborate with business leaders, IT teams, and vendors to implement best CRM practices and optimize customer interactions.
✅ Process Optimization: Enhance business processes through automation, data analytics, and AI-driven insights to improve customer engagement.

Required Skills & Qualifications:

📌 CRM Platforms: In-depth expertise in CRM domain with experience in system customization and architecture.
📌 Decision-Making Ability: Proven experience in making business-driven decisions related to CRM implementations and enhancements.
📌 Business & Technical Acumen: Strong understanding of business processes and the ability to align them with CRM solutions.
📌 Integration & Data Management: Expertise in integrating CRM with ERP,cloudapplications, and third-party systems.
📌 Technical Proficiency: Proficiency in ABAP, SQL, PowerApps, APIs, and cloud-based CRM solutions.
📌 Customer-Centric Mindset: Ability to drive customer retention strategies through data-driven insights and CRM analytics.
📌 Leadership & Project Management: Experience in leading teams, managing CRM rollouts, and ensuring project success.
🎯 Industry-Specific Knowledge: Experience in insurance,finance sectors are a plus.
🎯 Exposure to AI-driven CRM tools, chatbots, and predictive analytics for customer engagement.