Description:
What you get to do in this role:
- Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
- Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
- Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
- Define ServiceNow Service architecture framework, principles, taxonomy, artefacts and modeling
- Work with architecture development methods, modelling approaches and architecture patterns for integration
- Provide thought leadership and collaborate with internal ServiceNow business units
- Identify and establish alignment opportunities with, and enablement for, our largest global partners.
- Continue to maintain technical executive relationships with customers throughout their journey and understand their challenges and needs
- Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs)
Qualifications
In order to be successful in this role, we need someone who has:
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
- Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
- An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
- Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
- 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
- A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
- Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
- Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
- Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- Experience presenting architecture concepts, designs, and goals to technology leaders and partners