Security Operations Center Analyst

 

Description:

Job Role / Experience and Responsibilities :

  • Knowledge in SIEM tool, Splunk, NetIQ, CCNA, CCSP, QRadar (6-12 months + experience)
  • Assign trouble tickets to self and provide first call resolution to know issues.
  • Escalate the trouble tickets to level 2 & 3 engineers as per SLA
  • Update customers on status of incident resolution as per SLA
  • Participate in a 24x7 call-out ROTA as per the shift schedule

 

Activities during the operation support can include assisting customer team in any of the following areas:

  • Continuously monitoring SOC tools for alerts and security incidents
  • Incident management, call logging and assignment
  • Basic troubleshooting and user assistance. 24*7 Monitoring and Analysis of Security Events received through SIEM security appliances.
  • Prioritizing and allocating Security devices onboarding service requests for fulfilment
  • 24x7 Security Monitoring the threat detection capabilities
  • Classifying incidents into appropriate categories

Organization Penta Consulting
Industry Operations Jobs
Occupational Category Security Operations Center Analyst
Job Location Riyadh,Saudi Arabia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-05-18 8:19 am
Expires on 2025-01-23