Description:
Job Role / Experience and Responsibilities :
- Knowledge in SIEM tool, Splunk, NetIQ, CCNA, CCSP, QRadar (6-12 months + experience)
- Assign trouble tickets to self and provide first call resolution to know issues.
- Escalate the trouble tickets to level 2 & 3 engineers as per SLA
- Update customers on status of incident resolution as per SLA
- Participate in a 24x7 call-out ROTA as per the shift schedule
Activities during the operation support can include assisting customer team in any of the following areas:
- Continuously monitoring SOC tools for alerts and security incidents
- Incident management, call logging and assignment
- Basic troubleshooting and user assistance. 24*7 Monitoring and Analysis of Security Events received through SIEM security appliances.
- Prioritizing and allocating Security devices onboarding service requests for fulfilment
- 24x7 Security Monitoring the threat detection capabilities
- Classifying incidents into appropriate categories