Description:
As a Sales Support Officer, you will be working closely with our Sales Team and contribute to the overall effectiveness and efficiency of the sales process.
Main Responsibilities
- Process sales orders efficiently, ensuring timely fulfillment and delivery to customers.
- Process purchase orders, submit to supplier, and ensure receipt of correct order.
- Serve as a primary point of contact for customer inquiries, providing timely and helpful responses to questions about delivery schedules and license issue-related.
- Resolve customer issues and escalate complex cases to appropriate stakeholders as needed.
- Coordinate with internal departments such as sales, finance, and marketing to facilitate order fulfillment, resolve issues, and streamline processes.
- Act as a liaison between sales and other functional areas.
- Maintain and update customer records, sales activities, and interactions in the Customer Relationship Management (CRM) system.
- Participate in cross-functional projects to improve sales processes and efficiency.
- Ensure compliance with company policies, procedures, and regulatory requirements in all sales operations.
- Assist Sales personnel in preparing quotations and costing sheets.
- Assist with onboarding and training new Operations members.