Robotics Engineer

Description:

Key Activities / Accountabilities

• To monitor that system performance standards are met at each site and identify actions to resolve failures, follow

up on all reported problems and initiate the escalation process.

• To ensure customer satisfaction by timely delivery and appropriate handling of requirements and queries.

• To ensure continued business activities by providing efficient and well managed ICS support.

• To identify service level improvements.

• To ensure that all user requirements are accurately specified and that benefits are clearly identified.

• To ensure that all user requirements are accurately specified and that benefits are clearly identified.

• To organize, review and maintain all current operational IT functions in support role to the operations team. Ensure

problems are highlighted and take corrective measures on time

• Coordinating with FedEx, vendor, and service providers to get the services and solutions on time.

Essential Educational and / or Training Qualifications & Certificates

• A graduate with a specialization in computers.

• Industry standard Trainings and certifications from Microsoft, Cisco, IBM, ITIL, Cybersecurity, UiPath etc.

• Saudi Arabian Driving License is Mandatory

Preferred Experience and Knowledge (number of years, type of experience)

• Extensive experience of 5+ years in the RPA tools

• Advance Developer & infrastructure certification in UiPath Platform

• Ensure service Level Agreement is met.

• Internal trouble shooting

• Ensure that ongoing system upgrades are carried out at all locations

• Identify service level improvements.

• Follow up on all reported problems and initiate escalation process.

• Ensure safety & highlight any misuse of equipment to the management.

• Internal system checks to ensure conformity to the corporate standard.