Renewal Account Manager

 

Description:

What you get to do in this role:

  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.
  • Identify customer needs and demonstrate account management capabilities to guide renewal closure.
  • Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
  • Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
  • Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Engage customer in conversations around renewal readiness, timing and general customer needs.
  • Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
  • Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
  • Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.
  • Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

Qualifications
To be successful in this role you have:

  • 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Experience building relationships with peers and partners.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Personal initiative to identify areas of process improvement and efficiency.
  • Strong work ethic and quota achievement.
  • Deep expertise with a SaaS model focused on enterprise software preferred.

Organization ServiceNow
Industry Accounting / Finance / Audit Jobs
Occupational Category Renewal Account Manager
Job Location Riyadh,Saudi Arabia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 5 Years
Posted at 2024-01-09 1:23 pm
Expires on 2024-11-03