Description:
What you get to do in this role:
Customer Advisory
- Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
- Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
- Document and present insights and recommended solutions to meet customer goals
- Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
- Communicate and advise in 1:1 and 1: many environments
Sales and Customer Success Advisory
- Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
- Provide expertise to help assess and prioritize accounts and strategies
- Provide full lifecycle business outcome and value realization advice
Thought leadership
Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
- Improve current methods and frameworks
- Work with and enable the ServiceNow teams on a business consulting approach to sales
Qualification
To be successful in this role you have:
- 10+ years of relevant experience as a Management consultant with exposure actual digital transformation engagements or a customer-facing strategy manager with a technology vendor
- Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
- Deep Experience in a KSA major industry (such as Oil & Gas, FSI, Public Services, Telecoms, Retail, etc.) is required.
- Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
- Experience with public speaking, meeting facilitation and white boarding
- Deep understanding and experience with KSA Market and local CxOs connections is a must
- High level of executive presence with a humble demeanor
- Analytical and financial experience
- Enjoyment working in a collaborative environment.
- Ability to travel up to 30% of the time
- Fluency in English is a must, Arabic speaking would be a plus.
- Ideal candidate would have a Engineering degree completed by an MBA or MSc Business Degree