Description:
What you get to do in this role:
The Partner Development Manager manages ServiceNow relationships with our Partner Ecosystem. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:
- Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
- Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
- Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
- Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
- Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
- Coach partners both remotely and face-to-face
- Communicate partner programs' requirements and benefits across the ecosystem
- Provide daily management of partner ecosystem
- Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
- Conduct quarterly and bi-annual business reviews
- Develop partner business case and program roadmaps
- Articulate investment areas needed to both enter and progress through the partner program
- Implement remediation plans
- Manage partner portal and other systems
- Work closely with the regional partner management and sales team
- Work towards partner revenue goals through teaming and subcontracting
- Participate in marketing events
- Approximately 10% travel
Qualifications
To be successful in this role you have:
- At least 5 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
- Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
- Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans.