Office /moh Support Specialist

Description:

Headquartered in the vibrant city of Galway, with offices around the world, Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards and eight-time winner of the Zenith award for Respiratory Care Excellence in North America, collectively our employees make a difference to patients’ lives every day, having already reached 20 million patients in over 80 countries.

Our talented and skilled team collaborate to innovate, challenge and test not only in relation to our products but every facet of how we work. We lead the way, finding innovative solutions to even the most complex problems, all in the name of delivering better patient care.

Our business is growing rapidly across the globe and as we grow, our core culture of “We Care” universally connects us. We believe that your ambition and integrity fuels ours and we are committed to supporting our employees to reach their full potential through tangible investment in their careers. Join us as we continue to #discoverbetter

What is the role?

The Office Administrator is a member of the local cluster organization and will own administrational duties, office procedures with a strong focus on customer service.

You will be responsible for supporting first-level customers in MOH as well as for managing correspondences, orders in partnership with our distribution partner, returns. You will work internally with departments such as Finance/Accounting, Marketing, Commercial Excellence, Warehouse & Logistics and might contribute to projects or special tasks as needed.

The position is based in our Office in Riyadh, Saudi Arabia and reports directly to the cluster Business Director.

Duties/Responsibilities:

• Customer service support e.g., customer correspondence, both phone and email, order management, including collaboration with external logistics partner
• Coordinate MOH deliveries along with Sales team and our Distributor
• Manager returns with both customers and QA dept. in Galway, Ireland
• Manage office, including correspondence, phones, filing, and other administrative duties as required, managing office supplies, equipment, and facilities. Coordinate office maintenance and repairs as required.
• Welcome, greet and direct visitors as appropriate.
• Administrative support of the sales & marketing department
• Work together with departments such as Finance/Accounting, Marketing, Commercial Excellence, Warehouse & Logistics as needed
• Carrying out project-related or special tasks as needed
• Support and act as a stand-in for the Office & Customer Service Manager Saudi Arabia or Sales and Marketing Executive during the absence.
• Liaise with external vendors and service providers, including contractors, suppliers, and utilities.
• Experience with negotiating contracts with governmental entities.
• Assist with the planning and execution of company events, meetings, and conferences.
• Coordinate events logistics, including venue selection, and transportation arrangements.
• Process invoices and ensure timely payment.