Network Operations Center Manager

Description:

1. Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.

2. Primarily deals with users, customers, vendors, engineers and the whole technical team for all meetings.

3. Ensures that the systems and technology used are constantly upgraded to remain relevant.

4. Constantly update his knowledge as the success of a NOC manager depends on his knowledge of the industry and the level of experience in the field.

5. The NOC manager must keep upper management informed about what is happening in the organization concerning networking.

6. Comes up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of networking systems and stays abreast of new technologies emerging in the industry.

7. NOC Manager ensures the compliance with the Governance Management meeting outcomes, deliverables, customer interfaces & reports.

8. Responsible for informing Management, partners and peers about network performance and service availability.

9. Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.

10. Automation Assurance, Use Cases, Execution and Delivery.

11. Ensure the team’s caliper and dimensioning is suitable to achieve agreed KPIs, SLAs and PODs.

12. Pursue any other related activities as directed by superiors.