Network Operations Center Engineer

Description:

Responsibilities:

• Monitor network systems, servers, and applications using network monitoring tools.

• Detect and escalate incidents, alarms, and service requests according to established procedures.

• Provide real-time analysis of incidents and initiate appropriate responses.

• Conduct initial troubleshooting of hardware, software, and network issues.

• Escalate incidents to higher-level support teams when necessary, providing detailed information for resolution following established procedures.

• Serve as the first point of contact for reporting technical issues.

• Maintain communication with clients, keeping them informed of incident status and resolution progress.

• Collaborate with team members to facilitate incident resolution.

• Respond to alerts generated by monitoring systems and take appropriate actions.

• Acknowledge and document alerts, ensuring that all necessary information is captured for escalation.

• Provide excellent customer service by addressing user inquiries and resolving issues promptly.