Description:
Responsibility
- Maintain up to date knowledge of all pneumatic conveying products, feeding systems, and latest developments.
- Monitor the progress of all modernization projects with the respective departments to ensure on-time delivery and fulfilling of the required quality standards to achieve customer satisfaction.
- Review and analyze the customer requests with the relevant departments and perform site visits.
- Leading all technical clarifications for Modernization requests and projects
- Issue Cost estimation for Modernization projects with Margin and profit calculation
- Work closely with the Headquarter and local suppliers and service providers to issue Turnkey quotations
- Maintain and built-up customer relations and contacts related to (MH) service business and modernization.
- Technical support of spare part sales team to identify customer requirement
- Develop long-term strategy to enhance the sales of spare parts and service agreements
- Support customers on technical queries, trouble shooting and warranty claims.
- Participate to regional exhibitions and seminars in relation with the company products
- Implement active sales strategy and approach potential customers (Installed base).
- Prepare, submit, and discuss quotations for modernization projects.
- Support sales activities of other service business units (Feeding systems and Extrusion) if needed.
- Support sales activities of the headquarter for the sales if new systems if needed.
Education, Experience & Technical Skills / Knowledge
- Engineering Degree in process / chemical / mechanical or industrial engineering …)
- 5 years of experience in design or sales or installation of pneumatic conveying systems
- Knowledge and deep understanding of material handling products and Bulk logistics.
- Previous experience involving customer direct contact and site visits is a must.
- Fluent in English language mandatory (written and spoken), knowledge of Arabic is an advantage.
- Middle East experience, working abroad for several years is an advantage
- Strong verbal, written communication, and negotiation skills.
- Strong presentation skills and ability to issue frequently customized ppt presentations
- Capability and ability to adapt to the local cultural environment
- Good knowledge of MS office (Excel and ppt) Tools, Knowledge of Navision is an advantage
- Knowledge of industrial safety procedures and regulations in the Oil&Gas industry