Manager, Operations

Description:

We are seeking an experienced Manager, Operations (Soft Services) to oversee our janitorial, pest management, horticulture, grounds maintenance, utility supply, and logistics teams.

🔹 Location: Riyadh, Saudi Arabia

🔹 Qualification: Bachelor’s in Facilities Management, Business Administration, or related field. CFM (Certified Facilities Manager) certification preferred.

🔹 Experience: 7-10 years in facilities management, with 3-5 years in a managerial role. A valid driving license is required.

Key Responsibilities:

✔ Lead, mentor, and evaluate soft services teams across the country, fostering professional growth and teamwork.

✔ Oversee service operations, performance, and compliance.

✔ Identify and mitigate operational risks, ensuring readiness for emergencies and implementing corrective actions.

✔ Identify and evaluate vendors, negotiate cost-effective contracts, and manage vendor performance.

✔ Manage budgets, track costs, and ensure resource optimization while maintaining service quality.

✔ Promote environmentally sustainable practices across all areas of soft services.

✔ Conduct HSE (Health, Safety, and Environment) and other related trainings for soft services teams.

✔ Provide senior leadership with detailed reports on performance, compliance, and operational trends.

✔ Build strong client relationships, addressing concerns and ensuring satisfaction.