Description:
What You'll Do At Deel
- Consult clients on performance management, learning management, and career development processes throughout the entire customer lifecycle
- Assist new customers with onboarding and ensure successful deployment within their first 30-60 days using Deel Engage
- Build deep and trusting long-term relationships with clients by identifying their pain points, providing solutions and best practices, and recognizing opportunities for growth
- Provide prompt and efficient support to clients, addressing a wide range of questions from technical issues to L&D-related inquiries.
- Become an expert user of Deel Engage to train customers and provide credible guidance on features and functionality
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience s
- Key Qualifications
- Strong understanding of L&D processes, policies, and best practices
- Customer-obsessed relationship builder committed to customer service who remains calm and collected when facing crises or criticism
- Excellent verbal and written communication skills in English
- Proficient in modern software applications with a passion for technology, capable of effectively explaining and training clients and colleagues
- Solid analytical foundation with the ability to manipulate and synthesize data
Bonus points if you
Have a background in learning or educational sciences
- Have experience working in an HR or L&D team
- Have experience working at a high-growth start-up or scale-up
- Have experience working with clients and team members from multiple countries and across multiple time zones