Description:
Requirements:
- A bachelor’s degree in computer science, information technology, or similar.
- More than 5 years of experience as an IT engineer or lead
- An understanding of cloud services, specifically Saas tools such as Microsoft 365, Google Workspace, admin experience is a plus.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software
- Proficiency in IT helpdesk software, such as Freshservice and SysAid.
- Advanced knowledge of database maintenance and system security is a plus.
- An understanding of internal networks (routing, switches, access points, DNS, DHCP, etc) familiar with Printing services
- Solid fundamental understanding of IT security principles, e.g. end-point management, patching etc.
- Effective time management – able to work on own initiative and prioritize workload.
- Fluent English proficiency is a must.
Roles & Responsibilities:
- Providing IT assistance to staff and customers
- Training end-users on hardware functionality and software programs.
- Monitoring hardware, software, and system performance metrics.
- Maintaining databases and ensuring system security.
- Keeping track of technological advancements and trends in IT.
- Hardware installation and troubleshooting of PC’s and Macs This includes working with hard drives, motherboards, CPUs, PSUs, GPUs, sound cards, monitors etc.
- Ensure joiners and leavers IT requirements are managed correctly.
- Gather and translate user expectations to technical solutions.
- Manage IT assets through their entire lifecycle from acquisition to disposal, responsible for local IT procurement
- Actively contribute to the management of the IT Budget through conscientious spending/ordering and accurately troubleshooting and resolving common IT issues.
- Ensure IT assets are tracked in the inventory system.
- IAM (Identity account management) experience, creating user accounts, and revoking as required by the business. E.g. Active Directory, SAML, Azure AD