Description:
seeking a dynamic and experienced Head of Operations - Hospitality to oversee and drive the overall success of our Destination Management operations, focusing on high-quality, customer-centric service. This individual will lead the development and execution of engaging travel programs, manage client relationships, and contribute to strategic growth initiatives.
Key Responsibilities includes:
- Creating exceptional guest experiences
- Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations
- Supervise and manage all aspects of the hospitality department, including front desk operations, reservations, guest services and housekeeping.
- Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
- Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends
- Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.
- Maintain compliance with health and safety regulations and ensure high standards of service and quality across all Product and services.
- Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.
Qualifications
- Bachelor's degree in hospitality management, Business Administration, or related field
- Must have at least 9-12 years of experience in hospitality management, with a proven track record of leading operations in a related field
- Strong knowledge of hospitality market trends, guest services, and operational best practices
- Exceptional leadership and team management skills, with a focus on coaching and developing staff
- Excellent communication and interpersonal skills, capable of engaging with diverse stakeholders
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Proficiency in hospitality management software and tools