Head Of Operations

 

Description:

seeking a dynamic and experienced Head of Operations - Hospitality to oversee and drive the overall success of our Destination Management operations, focusing on high-quality, customer-centric service. This individual will lead the development and execution of engaging travel programs, manage client relationships, and contribute to strategic growth initiatives.

 

Key Responsibilities includes:

  • Creating exceptional guest experiences
  • Developing and implementing policies, procedures and standards to enhance guest satisfaction, streamline operations
  • Supervise and manage all aspects of the hospitality department, including front desk operations, reservations, guest services and housekeeping.
  • Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations and providing ongoing training and development.
  • Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends
  • Collaborate with other departments, such as food and beverage, events and facilities, to ensure seamless coordination and delivery of services to guests.
  • Maintain compliance with health and safety regulations and ensure high standards of service and quality across all Product and services.
  • Maintaining relationships with vendors, suppliers and partners to ensure quality products and services.

 

Qualifications

  • Bachelor's degree in hospitality management, Business Administration, or related field
  • Must have at least 9-12 years of experience in hospitality management, with a proven track record of leading operations in a related field
  • Strong knowledge of hospitality market trends, guest services, and operational best practices
  • Exceptional leadership and team management skills, with a focus on coaching and developing staff
  • Excellent communication and interpersonal skills, capable of engaging with diverse stakeholders
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Proficiency in hospitality management software and tools

Organization LanceSoft Saudi Arabia
Industry Operations Jobs
Occupational Category Head of Operations
Job Location Riyadh,Saudi Arabia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 9 Years
Posted at 2024-12-03 1:15 pm
Expires on 2025-03-03