Field Service Engineer

Description:

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Engineer for Radiometer is responsible for ensuring Customer Excellence through troubleshooting, installation, preventative maintenance, and service repair needs on Radiometer analyzers. The FSE is an external representative of Radiometer and must convey a keen sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.

This position is part of the Customer Support function located in North Borders, Saudi Arabia and will be working hybrid set-up. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the Central Service Team and report to the Service & ITS Manager, Central & Eastern. If you thrive in a fast-paced role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:
 

• Advanced troubleshooting, installation, preventative maintenance, and servicing of analyzers for the assigned installed base. Maintain tools and test equipment to ensure they are properly calibrated.
• Complete assigned Regulatory Field Action Notes and Technical updates within the specified due dates and meet all applicable regulatory requirements.
• Install our analyzers and conduct customer user training as required.
• Identify and participate in sales opportunities such as new contracts, contract renewals and new analyzer and IT Solution sales.
• Order and manage spare parts cycle time by accurately recording spare parts used on service jobs.
• Comply with company regulations, guidelines, policies, and compliance requirements.
   

The essential requirements of the job include:
 

• University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification.
• 3-5 years of relevant experience as a field service engineer in healthcare industry in Medical & POC devices/Diagnostic equipment, expert in troubleshooting, Networking/connectivity setup and IT system upgrades.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
   

It would be a plus if you also possess previous experience in:
 

• Working with SQL database, Java, Mirth.
• Working with Microsoft Office Tools & CRM.