Good experience in Account Management (Enterprise OR BFSI). Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account.
Managing named customers relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain.
Responsibilities:
Positioning company’s Product and/or services to the customers. Identify continuous growth opportunities for new business as per account expansion target.
Work with Delivery Head in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
Responsible for the end-to-end delivery – takes over from Presales immediately after receipt of the order placed by the customer, through Hand-off process including all project sign off and the site going Live dates.
Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.