Director, Customer Value

Description:

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours !

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a phenomenal opportunity for a Director of Customer Value!

We are seeking a Director of Customer Value to act as primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation journey with Adobe. This role, spanning from Sales to Post-Sales will ensure we help our customers achieve their digital transformation goals. This role will serve as the top-level authority supervising alignment and coordination across various work streams, encompassing our product teams for the delivery of sophisticated use cases.

Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack.

What you will do:
 

• Establish C-level relationships during sales cycle to understand customer key business objective and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.
• Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management and Customer Success.
• Ensure a flawless transition of the customer requirements and business objectives from pre-sales motion to the post sales execution.
• Develop and deliver compelling, CxO-ready case presentations (return on investment, total cost of ownership, etc.) sought at driving value realisation discussions.
• Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.
• Assisting customers in navigating internal organizational changes and implementing effective organisational change strategies.
• Build Customer advocacy for future marketing opportunities such as case studies and events.