Description:
Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia’s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license – and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.
Our Offer
- VIP Healthcare Insurance Plan
- Professional learning programs to help you grow your career at Cigna
- Superb office location at Riyadh Front
The Role
- Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
- Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
- Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
- You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.
Qualifications
- Bachelor’s degree or equivalent
- Minimum 1+ years of customer service experience analyzing and solving customer problems
- Call center experience
- Excellent English written and oral communication skills
- Arabic written and oral skill is a must
- Exceptional organizational and time-management focus
- Ability to perform in a high volume, fast paced call center environment
- Proven ability to work independently as well as a productive member of a team
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Extensive understanding in Medical Terminology is a PLUS
- Experience in healthcare insurance industry is required (financial/banking are welcome to apply)