Customer Service Representative

Description:

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Resolve customer concerns and issues, ensuring a high level of customer satisfaction.
• Provide product information and assistance to customers.
• Collaborate with other departments to address customer needs effectively.
• Keep accurate records of customer interactions and transactions.
• Stay up-to-date on product knowledge and company policies.

Qualifications:

• Proven customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in using customer service software and systems.
• Good level English & Arabic.
• Excellent bilingual typing skills.