Customer Onboarding Manager

 

Description:

What You’ll Do At Deel
 

  • Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .
  • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
  • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.
  • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.
  • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.
     

What You Will Need
 

  • Experience: 2+ years in a customer onboarding or implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
  • Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
  • Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
  • Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
  • Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Organization Deel
Industry Management Jobs
Occupational Category Customer Onboarding Manager
Job Location Riyadh,Saudi Arabia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-08-22 5:25 pm
Expires on 2025-01-22