Customer Experience Engineer

Description:

Main Responsibilities:

• Provide expert-level technical support for Automation and AVEVA software, including troubleshooting, problem analysis, and resolution.
• Assist customers in optimizing the performance and functionality of AVEVA solutions within their automation environments.
• Lead and mentor junior support engineers, providing guidance on complex technical issues and best practices.
• Collaborate with cross-functional teams to escalate and resolve critical issues, ensuring timely resolution.
• Develop and deliver technical training to customers and internal teams on AVEVA software and automation systems.
• Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures.
• Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved.
• Participate in the testing and validation of software updates, patches, and configurations.
• Provide feedback to product development teams on recurring issues and feature Requests

Qualifications:

• B.S. Computer Engineering, or any related fields.
• 3+ years experience as Technical Engineer or equivalent.
• Proficiency in AVEVA System platform, InTouch, Historian, and database applications.
• Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.
• Must have worked in large-scale System Platform implementation.
• Excellent communication, collaboration, and problem-solving skills
• Ability to manage multiple projects and clients effectively.