Customer Experience Agent

 

Description:

Customers
 

  • Process customer’s orders in accordance with SOP’s and SLA, preferred digital – Inbound andOutbound
  • Own and maintain a life customer response desk by phone, email and other communication tools
  • Handle required paperwork related to customer’s operations, MLP services
  • Update and manage proof of delivery in the system and upload to customer websites where required
  • Provide reports to customers
  • Answer customer’s queries related to storage, delivery, general processing and special instructions. Operational Excellence
  • Interface with Operations to ensure operational readiness for all incoming and outgoing transactions.
  • Update and monitor the systems for all account activities to ensure accuracy, completeness and condition/status of shipments.


Product

  • Communicate with Management about ideas and solutions for continuous improvement
  • Communicate with Management about any concerns and/or issues related to customer quieres that may the service quality and execution.
  • Consult the customers on additional, integrated services

Critical Competencies:

  • Customer focused
  • Work experience as a Customer Service agent in warehousing industry or a similar
  • Proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
  • Able to work with multiple customers, while maintaining attention to details.
  • Strong verbal and written communication

Skills

  • Fluent in Arabic and English languages

 

Organization A.P. Moller - Maersk
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Experience Agent
Job Location Jeddah,Saudi Arabia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-04-17 5:37 am
Expires on 2025-01-22