Client Success Manager

Description:

About the job

Skills and Qualification:

Deep understanding of the business and commercial service offerings available

Strong knowledge and understanding of IT service environment, service operations, and ITIL practices

Demonstrates an understanding of and the ability to position offerings (i.e. Managed Services, Support Services, Consulting Services, and Technical Services)

Understanding of organization’s approach to Client Success Management, including the strategic direction and operating model

A tertiary level qualification such as business management or equivalent degree Certification and/or working knowledge of ITIL practice

Required Experience:

Demonstrable experience in a Managed Services and/or Outsourcing environment.

Demonstrable experience in one or more Sales, Service, or Consultancy disciplines in a large-scale (preferably multi-national) IT services environment in a senior managerial role.

Significant experience in sales and client engagements at senior manager level within a commercial service offering environment