Client Services Manager

Description:

The Client Service Manager (CSM) is instrumental in ensuring that Commodity Insights customers receive maximum value from their services, closely partnering with Commercial Managers and Client Development Managers to provide the best possible customer experience to our client base. As a holder of subject matter expertise, the CSM is responsible for onboarding new clients following contract close and providing customers with the support and training required to enable the integration of Commodity Insights services within their workflows. As a key communication channel between functions, the CSM ensures the two-way internal flow of market, product, and client information. The Client Service team responds to product updates and is responsible for notifying users of product retirements.

This position is responsible for both the remote and on-site support and training of Commodity Insights’ products ensuring customers derive optimal value from the real-time services they subscribe to. Through enhancing the customer experience, this role plays a key part in retention and lead generation. This position is also responsible for serving as a knowledgeable resource.

The Team: The business has a collaborative, and performance-driven atmosphere with an entrepreneurial spirit. We value teamwork. You must be a team player to be successful within our organization.

You will be working as part of the S&P Commodity Insights Client Service Team in the EMEA region, focusing on providing Training and Support to corporate clients in Saudi Arabia and other countries in the Middle East.

The Impact: Commodity Insights a division of S&P Global, is a leading global provider of energy and metals information. With nearly a century of business experience, Commodity Insights serves customers across more than 150 countries. From offices worldwide, we serve the oil, natural gas, electricity, nuclear power, coal, petrochemical. Agriculture and metals markets. Commodity Insights' real time news, pricing, analytical services, and conferences help markets operate with transparency and efficiency. Traders, risk managers, analysts, and industry leaders depend upon Commodity Insights to help them make better trading and investment decisions.

This role will promote strong, long-lasting business relationships and raise S&P’s credibility by providing support, training and product knowledge to our customers. The role will also support Commercial Managers and Client Development Mangers in the Country.

What’s in it for you? The role offers the opportunity to be a part of a world-class global organization that can drive business growth across all commodity classes and distribution channels.

As part of building your personal brand you will be given the opportunity to:
 

• Partner with customers in developing their strategic direction.
• Meet customers face to face.
• Build and maintain both global and local relationships internally and with customers.
• Work in a highly collaborative and passionate team environment.
• Contribute to global and local initiatives.
• Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development.