Working within one of the world's foremost commodity data, news & analytics providers, you will act as a Client Services Manager for Commodity Insights customers in the Kingdom of Saudi Arabia and other countries in the Middle East.
Ensure that Commodity Insights customers receive maximum value from their services, closely partnering with Commercial Managers and CDMs to provide the best possible customer experience to our client base
Proactively / reactively provide Customer training via on-site or remotely (via Microsoft Teams) to incorporate Commodity Insights’ services into their workflow and drive customer satisfaction and retention
The CSM solicits Voice of the Customer feedback during client interactions and training sessions ensures that this feedback is shared with the appropriate teams and added into CRM (Salesforce).
As a holder of subject matter expertise, the CSM is responsible for onboarding new clients following contract close and providing customers with the support and training required to enable integration of Commodity Insights services within their workflows.
Discover up-sell/cross-sell opportunities for products and services during client calls/on-site visits and pass on these leads to respective sales colleagues.
Where appropriate, the CSM collaborates with Channel Partners, ensuring unification of service delivery between Commodity Insights and third-party vendors.
Track usage of all products across roles within the assigned customer portfolio and address underutilization through additional trainings and workshops
Serve as a key communication channel between functions, the CSM ensures the two-way internal flow of market, product and client information.
The Client Service team responds to product updates and is responsible for notifying users of product retirements.