Charging Support Engineer

Description:

What you will:
 

• Handle customer issues (Normal CSR work)
• Handling Emergency cases and fault Isolation for the customer
• Handle dedicated support
• Handle Software Update Management (SUM)
• Good knowledge with JBoss applications
• Good knowledge in infrastructure parameters (Network, Cloud and virtual environments)
• Good knowledge in Tibco applications
   

You will bring :
 

• Education: Bachelor’s degrees in telecommunication engineering or related university degree.
• Min years of experience: 4+ years
• Domain experience: BSS, Charging System
• Delivering results & meeting customer expectations
• Good Troubleshooting & fault Isolation skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
   

Additional Requirements:

• Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM
• Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
• Very good knowledge in RedHat Linux RHEL.
• Good knowledge in VMware hypervisor, Kubernetes & Docker
• Past experience with Ericsson will be preferred.
• Linux (bash scripting, installation & networking)
• SQL & Oracle DB (is a plus)