Description:
More specifically, this role will encompass the category of “Intelligence Tools” that serve to provide insights into the growing SupTech ecosystem, and the key stakeholders driving and benefiting from that growth.
Responsibilities
- Conduct administrative management of the existing set of digital tools falling under the “intelligence” pillar, namely the SupTech Vendor Database, SupTech Solutions Tracker, Open Data Library, Open Code Repository
- Hold responsibility for the accuracy and timeliness of data underlying these tools, including via active and continuous desk research, solicitation of inputs from the core team, engagement in relevant events, etc.
- Deliver highly valuable product analytics and reporting to extend richer understanding of the tools’ users and tools’ performances.
- Assist with development and maintenance of data schema and data sources for these tools, and study data and analyze trends to answer critical business and product questions.
- Engage with the entities listed in the tools (e.g. vendors, financial authorities) as necessary, to ensure accuracy and utility of the tool.
- Coordinate with the product management and software development team(s) to develop roadmaps, identify areas of improvement, drive improvement efforts of existing tools and introduction of new tools (e.g. Pulse)
- Coordinate and support interns and other staff, and incorporate design/usability inputs, feedback, marketing, and outreach.
Requirements and qualifications
Essential:
- Experience in administrative management of digital tools.
- Analytical skills, including product instrumentation and frameworks (e.g. pirate metrics); demonstrated ability to cut through noisy data to find strong signals.
- Excellent written and oral communication, and organizational abilities. This includes a commitment to the Lab’s core principles of demonstrating empathy first, then transparency, to unlock creativity.
- Fluent or native English speaker
- Driven and committed, demonstrating initiative, self-motivation, and eagerness to familiarize with new concepts.
- Excellent time management and planning skills with a commitment to deliver and being held accountable.
- Ability to work independently as well as working as a team player within interdisciplinary groups on collaborative projects.