Call Center Monitoring Agent

Description:

As a Monitoring & Customer Support Specialist, you are responsible and accountable for all decisions related to the above list of responsibilities including the involvement of and the follow-up with other people that would be included in the decision-making process, and the implementation of such decisions.

Educational Background, Certifications & Technical Experience:

Bachelor’s Degree in a technical subject is preferred.

· Typically requires one year’s work experience in a customer support role, preferably within financial services.

· Proficiency in English and Arabic Languages are a must.

· Proficient in a wide range of computer software and tools, including Microsoft Office.

Role General Qualification:

· Good knowledge of the company’s products, solutions and services.

· Demonstrated ability to explore and articulate technical and functional requirements.

· Ability to work in an agile environment.

· Good knowledge of the company’s products, solutions, and outsourced services.

· Excellent understanding of the technical monitoring environment.

· Strong attention to detail.

· Excellent verbal communication skills.

· Works under supervision with no latitude for independent judgement.

· Consults with team supervisors to learn through experience.