Backoffice Processing Analyst

Description:

What You’ll Do At Deel
 

• Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
• Solve customer problems, and execute operations as required during the onboarding stage.
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation
  
   

Some Key Qualifications
 

• Flawless English (min. C1)
• At least 1 year experience in a Customer Onboarding or Customer Support
• You love supporting customers, solving their problems and executing relevant operations
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Willingness to work different shifts (potentially weekends or night shifts)
• Driven, think on your feet, and thrive in a fast-paced, challenging environment.
• Confidence in communicating with people at all levels both externally and within the organisation
  
   

Bonus points if you
 

• Have experience working with clients and team members from multiple countries and across multiple time zones
• Have experience working on a remote team
• Have experience working at a high growth start-up or scale-up
• Have Fintech or HRech experience