Description:
In this role, you will have the opportunity to:
- Develop & deliver sophisticated training covering products, technical, application, troubleshooting and pre-analytical to customers & internal teams in the assigned region.
- Support current & potential customers with technical validation, comparison studies, conduct product evaluation & accreditation process including CAP, JCI, CBAHI. etc.
- Deliver continued education to Radiometer customers and effectively respond to customer needs concerning clinical questions or problems.
- Establish a routine and continual follow up for current and prospective customers to ensure satisfaction with Radiometer products.
- Collaborate on installations and demonstrations as needed to support Sales and Information Technology Solutions (ITS) team.
- Work closely with Sales & Service team to provide technical expertise and increase customer satisfaction.
- Support customer-facing events and trade shows as required.
- Provide feedback to product development teams based on customer feedback & their own experience.
- Keep up to date with latest developments in the clinical diagnostics & blood gas testing communities, including market trends.
The essential requirements of the job include:
- University graduation in Medical Laboratory Technology, Health Science, Biochemistry, Respiratory Therapy, or equivalent qualification.
- Experience developing educational tools, presentation skills & conducting trainings.
- At least 5 years of relevant experience in Respiratory, Laboratory or POC devices/Diagnostic equipment in hospitals/clinical laboratories, hospital data management with strong track record of success.
- Excellent communication and presentation skills, able to work in a multidisciplinary team.
- Knowledge and experience with middleware preferred.
- Proficient in Microsoft office tools (Excel, Word, Outlook, and PowerPoint) & CRM.