Account Manager Key Account

Description:

LOGISTICS SALES & CLIENT RELATIONSHIP PROFESSIONAL

Results oriented professional leveraging more than 14 years of success in customer facing environment with an assertive yet rapport-building client relationship management style.
Excellent client relationship management skills with ability to bridge service into sales, prioritize and coordinate accounts activities with high efficiency.
Resilient with a high level of personal integrity.
✓ Customer Service
✓ Complaint Handling ✓ Problem Solving
WENCH LOGISTIC SERVICES
Client relationship manager, 2021 – present
➢ Identify and develop new business opportunities.
➢ Manage relationships with existing clients to ensure long-term partnership. ➢ Work closely with stakeholders to achieve sales targets and increase revenue. ➢ Manage collection and ensure timely due payment.
KONE AREECO LIMITED
Sales Support Officer, 2017 – 2018
2011 – 2018
✓ Client Management
✓ Relationship Building ✓ Communication Skills
EMPLOYMENT HISTORY
✓ Record Keeping
✓ Punctuality & Time-Keeping ✓ Microsoft Office
2021 – present
Consistently meet and exceed annual sales targets by developing and executing strategic account plans, identifying new business opportunities, and leveraging relationships with key clients to drive revenue growth.
➢ Established and sustained long term and effective relationship with potential and existing clients.
➢ Aligned with the collectors to ensure receipt of the debt in due course.
➢ Followed overdue payments with clients as well as issued the clients financial statements.
➢ Reviewed and identified service order errors and provided necessary resolutions to improve quality of service.
Customer Service Officer, 2011 - 2017
➢ Addressed customer complaints and concerns and ensured the swift resolution to preserve customer satisfaction. ➢ Cooperated with team members to achieve sales goals, while providing quality customer service.
➢ Trained associates regarding company policies and task-specific requirements to complete job.
BRIDGES MARKETING & COMMUNICATION COMPANY 2007 – 2010
Customer Service Advisor
➢ Handled customers’ requests and complaints in a prompt manner to ensure client satisfaction and retention.
➢ Aligned with the respective departments to prevent re-occurring issues.
➢ Developed and strengthened professional working relationship with a wide range of customers, by meeting and exceeding customer expectations.
EDUCATION & PROFESSIONAL COURSES